Why waiting is torture
This is excerpts from “Why Waiting Is Torture” by Alex Stone, The New York Times.
Instead of reducing wait times, Houston airport moved the arrival gates away from the main terminal and routed bags to the outermost carousel. Passengers now had to walk six times longer to get their bags. Number of complaints about the long waits at baggage claim dropped to near zero.
Isn’t it brilliant?!
Occupied time (walking to baggage claim) feels shorter than unoccupied time (standing at the carousel).
This is also why there are mirrors next to elevators and packs of gum along supermarket checkout aisles.